Shipping policy

At Fleshlight, we are committed to delivering your order quickly, discreetly, and reliably. Please review our shipping policy below for important information regarding shipping methods, timelines, and tracking.

Shipping Policy

At Fleshlight, we are committed to delivering your order quickly, discreetly, and reliably. Please review our shipping policy below for important information regarding shipping methods, timelines, and tracking.

Processing Time

  • Orders are typically processed within 1–2 business days (excluding weekends and holidays).

  • During peak periods or promotional events, processing times may be extended slightly.

Shipping Methods & Delivery Times

We offer a variety of shipping options at checkout. Estimated delivery times are based on your selected shipping method and destination:

  • Standard Shipping (Domestic): 5–7 business days

  • Expedited Shipping: 2–3 business days

  • Overnight Shipping: 1 business day (available for most U.S. addresses)

  • International Shipping: Delivery times vary by destination and customs processing

Note: Shipping times begin once your order has been processed and shipped.

Shipping Fees

Shipping fees are calculated at checkout based on your location, selected shipping method, and order weight/size. Occasionally, we may offer free shipping promotions on qualifying orders with a subtotal of $99 dollars (this is the total before shipping and taxes).

Discreet Packaging

All orders are shipped in plain, unmarked packaging to protect your privacy. The sender will appear as "ILF, LLC" on shipping labels.

Order Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number and link to monitor delivery status. All new tracking numbers will become active after 5 PM CST.

Shipping Restrictions

  • We do not ship to P.O. Boxes, Alaska, Guam or Hawaii, through UPS. They must go through USPS Priority shipping methods.

Lost, Delayed, or Damaged Shipments

If your package is delayed, lost, or arrives damaged, please contact our customer service team immediately so we can assist you.

  • All claims for lost or damaged shipments will be filed through the shipping carrier.

  • In accordance with our policy, a replacement will be sent once the claim has been reviewed and accepted by the carrier.

  • We may request photos of the damaged items or packaging to help expedite the process.

Your satisfaction is important to us, and we are committed to resolving shipping issues promptly and efficiently.