Frequently Asked Questions
Ordering & Payment Information
You must be 18 years of age or older to order our products!
- What is my personal information used for?
We use your personal information only for billing and shipping. Information is never sold, rented or shared with any other service or company! Besides your order, you will not receive any additional catalogs, mailings, or emails from ILF Inc.
- Is my online information secure?
Your personal information will be protected by the worlds most advanced encryption technologies. The padlock on the bottom of your browser status bar ensures your order will be securely processed.
- How long is my information kept for?
Credit card numbers and personal information is destroyed after product is successfully shipped.
- How will the order show on my statements?
Purchases made by credit card or online check will read on your statement as "ILF Inc."
- What do I do if my payment was declined?
Contact Us via phone or email.
- Why was my payment declined?
Credit card payments may be declined for any number of reasons. The best way to determine the cause of the failure is to contact the bank that issued your credit card. Otherwise, feel free to Contact Us via phone or email to review your order and attempt to process the transaction again.
- Will I receive purchase confirmation?
Once your order is submitted, you will receive an initial email confirming your order. Once your payment processes successfully, you will receive a second email indicating "payment received". The final email will include your UPS or USPS tracking number, which is generated as soon as your tracking number is assigned. Be aware that it will be an additional 24-48 hours before UPS.com or USPS.com will be able to offer accurate tracking information.
Important: If you have submitted an invalid email address you will not receive automated notifications. Email addresses can not be modified once an order is submitted.
- How do I follow up on the status of my order?
Use your desired method listed on Contact Us page.
- How do I return an item I have purchased?
Visit our Returns section.
Domestic Orders (within the United States)
- Methods of payment:
• Online Credit Card Payment
• Online Check Payment
• Money Order
• Fax Order
• Phone Order
- Online credit card payment
We accept Visa, Mastercard, Discover and American Express credit cards. Check and debit cards that carry the Visa or Mastercard logo are also accepted. To make a payment online using your credit card, while in the shopping cart select "Credit Card" and then click "Proceed to Checkout". Complete the form in its entirety! Credit cards are generally processed within 3-5 minutes of receipt. If we encounter difficulty processing your payment, you will be contacted via email. Once payment is received, all orders will ship within 1-3 business days.
* Please note that larger orders may be delayed due to additional verification needed to ensure that the order is legitimate and that the card holder has authorized the transaction. ILF, Inc. is committed to protecting consumers from credit card fraud and act in the best interest of the consumer in attempting to verify transactions of this type. We apologize for any delays this may cause our customers.
- Online check payment
Online check payments must be in US dollars and drawn from a US bank. To make a payment online using an online check, while in the shopping cart select "Online Check" and then click "Proceed to Checkout". Complete the form in its entirety! You will not need to mail or fax any information to complete the order. Online check orders take 5-10 business days to receive approval. Orders will not ship until payment is finalized.
- Money order
Money orders must be in US dollars. For your protection, we do not accept cash payments or personal/business checks. Use the mailing address listed on Contact Us.
To make a payment using a money order, while in the shopping cart select "Money Order" and then click "Proceed to Checkout". Be sure to print out your order and record the total amount due and the order number. Make payments payable to ILF, Inc. Be sure to record your name (the one you used when you placed your order) and your order number on the money order. For your protection, we suggest that all payments are sent via a traceable carrier. Orders will not ship until payment is received and processed. Payments made by money order will ship within 1-3 business days from the date of receipt.
- Fax order
Fax in a completed order to the fax number listed on Contact Us page. We will process your payment upon receipt. Shipping times will vary depending upon the type of payment method you submit.
- Phone order
Use the phone number listed on Contact Us page.
International Orders (outside of the United States)
- Methods of payment:
• Online Credit Card Payment
• Money Order
• Phone Order
- Online credit card payment
(Follow the same directions for Domestic "online credit card payments")
Note: We are unable to accept Maestro credit cards.
- Money order
(Follow the same directions for Domestic "money order")
- Phone order
Use the phone number list on Contact Us.
- My question has still not be answered, who can I contact?
Many questions have already been answered on our Discussion Board.
Or feel free to reach us by any method listed on the Contact Us page.
United States / English
